Casper Spins Privacy Policy
How we collect, use and protect your personal information when you spend time with us.
This Casper Spins privacy policy explains, in plain English, what happens to your details when you visit our pages, open an account or get in touch with our team. We have written it as an operator speaking directly to you, not as a legal notice buried in small print, because we think a clear explanation is part of treating you fairly from the first click.
We collect only the information we genuinely need to run our service, verify who you are and keep our platform secure. That includes account details you give us directly, technical information your browser shares automatically, and records created when you contact our support team or take part in our promotions. We never sell your personal data to third parties for their own marketing purposes.
What information we hold about you
When you register with us, we ask for the essentials: your name, date of birth, contact details and a password. As part of standard account checks we may request KYC documents, which can include proof of address, to confirm your identity before certain withdrawals are released. This protects both you and us from misuse of an account that is not genuinely yours.
We also keep a record of your activity on our site, such as the games you open, the promotions you claim and any messages exchanged with our support team. This information helps us keep your account secure, resolve queries quickly, and understand which parts of our site are working well for our players.
Read our full FAQWhy we process your data
We process personal information for a handful of clear reasons rather than a vague catch-all. The main purpose is running your account: creating it, letting you sign in securely, and applying any deposit bonus or free spins you are entitled to under our current terms. We also use data to respond to enquiries raised through live chat or our other customer support channels, and to detect unusual account behaviour that could signal fraud.
A smaller share of processing supports our own understanding of the site, such as which pages visitors read and where they drop off. We rely on this to keep our pages relevant and easy to use, including this privacy policy itself. None of this analysis is used to build a profile that is sold or shared outside the running of our own service.
Where cookies are involved in that process, the details sit in our separate cookie policy, which explains the categories we use and how you can manage your preferences in your browser.
How long we keep your information
We keep account records for as long as your account remains open, and for a further period afterwards where we have a genuine business or compliance reason to do so. Support conversations and verification documents linked to KYC checks are retained only as long as necessary to satisfy the purpose they were collected for.
Once information is no longer needed, we take steps to delete or anonymise it rather than let it sit indefinitely on our systems. If you would like more detail on how a specific piece of information about you is being handled, our support team is the right place to raise that question directly.
Your rights over your own data
- 1
Ask what we hold
You can request a copy of the personal information we hold about your account at any time.
- 2
Ask for a correction
If any detail we hold is out of date or incorrect, you can ask us to update it promptly.
- 3
Ask for erasure
Where we no longer need your data for a legal or account purpose, you can ask us to delete it.
To exercise any of these rights, the quickest route is our customer support team, who can confirm what applies to your specific account. We aim to treat every request seriously and to explain, in the same plain terms as this page, what we can and cannot action and why.
If you would rather read about how an account is opened and verified before raising a data question, our FAQ page covers the practical side of joining and using our site alongside this privacy policy.
Keeping your information secure
We apply reasonable technical and organisational safeguards to protect the personal data we hold, including controls around who inside our organisation can access account and payment records. Sensitive checks, such as KYC and proof of address review, are limited to the staff who need them to do their job.
No system is completely immune to risk, so we also ask you to play your part: use a strong, unique password, keep your login details private, and contact our support team straight away through live chat if you notice anything unusual on your account. Working together on the basics closes off most of the risk before it starts.
Does this privacy policy cover cookies as well?
Cookies are covered separately in our cookie policy, which sets out the categories we use and how you can control them, while this page focuses on personal data we hold about your account.
Why do you ask for proof of address and other documents?
We ask for documents such as proof of address as part of our KYC checks, which confirm that the person opening and using an account is genuinely who they say they are.
Can I ask you to delete my account data?
Yes, you can ask us to erase your personal information once we no longer have a legal or account-related reason to keep it, by contacting our support team.
Who can I contact about a privacy question?
Our customer support team, reachable through live chat, is the right first point of contact for any question about how your personal data is handled.
Will my data ever be shared for marketing by other companies?
We do not sell personal data to third parties for their own marketing purposes; any use of your information stays tied to running our own service and communicating with you about it.
Questions beyond this page
This privacy policy is deliberately focused on personal data, and it sits alongside other pages that cover the practical side of playing with us. Our promotions page explains current offers in detail, while broader account and platform questions are answered on our FAQ page referenced above.
If anything here is unclear, our support team would rather explain it properly than leave you guessing, so please get in touch through live chat and we will talk it through with you directly.